FAQ’s – Mapit
Where will I have coverage?
The Mapit Connect locator has coverage in all countries of the European Union. Although most of the territory of these countries are covered, there may be areas where it will not work, especially in rural areas, mountains and some valleys. It is also possible that it does not work in basements or very interior areas of buildings.
Do I need to have my mobile near the Mapit Connect device?
No. Mapit Connect is completely independent of the mobile phone. It is only needed in case you want to consult the information from it, but there are other devices (Tablet, PC) from which to access your device.
Do I need to have always internet?
No. The device has its own internet connection and you only need internet access on your mobile, tablet or PC to receive alerts or check the position. Also, even if you do not have internet on your mobile, Mapit is still working and therefore you can check the information at any other time.
Do I have to pay an additional fee if I want to travel outside of Spain?
No, the locator is operational in any of the 28 European countries without the need for any additional payment. Outside of these countries, the device is not operational.
Do I have to pay monthly fees to use the locator?
No, it does not require the payment of monthly fees. There will be just one annual automatic payment (if the payment method is available) of 39,95€ for the communications of the device. The first year is fully included in the sale price.
Can the device exhaust my motorcycle’s battery?
If the installation has been done correctly, the device is not connected to the battery, but to the electrical system, so the device will only be charged when the motorcycle is on. This means that it will never be charged directly from the battery, so it will not deplete in any case. Even if the device is installed directly to the battery, it is very difficult to exhaust it because of the device, since it has a very low consumption. Even so, we recommend that you start your motorcycle at least once every two weeks and turn around, to charge the battery and to charge the device.
How do quotas work?
When you purchase the device for 139,95€ it is included in the price 1-year subscription. After the year, the annual communication fee will be 39,95€ (VAT included).
How can I do the renovation?
In the case of not having a valid payment method, it will be necessary to add a payment method through the app or web, this will only be used when the annual subscription expires.
If you have already added a valid payment method (bank account or card) the renewal will be done automatically when it expires.
Can I exercise my right of withdrawal after the subscription?
You can send us an email to firstname.lastname@example.org within 14 calendar days.
How will my card be used?
The payment method you add will be your default payment method for the annual subscription. The price of the subscription is 39,95€, the payment method will be used only when the subscription expires.
How can I change my payment method?
You can eliminate your payment method at any time by contacting us. To modify it, you will only have to add a new payment method through the app or web.
What happens if I do not add a payment method?
Once the subscription expires, the service will stop working and after 7 days it will be canceled. If you want to reactivate the service after 7 days, you will need to add a payment method and the procedure may take a little longer.
From what day will my subscription begin?
From the first day the payment is made.
How can I unsubscribe from the service?
Filling in the following cancellation form and selecting the option you want, whether you want your service to be disabled when you request the cancellation, or if you want the non-renewal once the subscription ends. After 90 days, in the case of not reactivating it, the device will be permanently disabled.
How can I reactivate the subscription once it has been unsubscribed?
To reactivate the service, you must contact us at email@example.com or 935 321 361 within 90 days after cancellation. After 90 days, the device will be unrecoverable and in the case of wanting to enjoy the service again, it will be necessary to purchase and install a new device for 139,95€.
Do I always need to be connected to the application from the same device?
No. You can be connected from any device you want and from wherever you want. Of course, you will always need to do it with the same username and password.
Can I have my session logged in on more than one device (Tablet, PC or Smartphone) at the same time?
Yes, you can have your account open from several devices, but remember, always with the same username and password. That way, once you associate a device to your email account, you can only access you and those people to whom you want to provide your personal user data and password.
Do I have to close the App if I do not want to use GPS?
No, it is not recommended to open and close the App often as it may take several minutes to re-establish and may affect your communication with the device. If you do not want to receive notifications for a certain period, you can deactivate that option from the settings of the application. Also, from the settings option you can stop GPS tracking whenever you want.
Can I install Mapit in my car?
Of course, it is equally simple the installation and the Mapit battery will last even longer in a car.
I have several bikes under the Mapit Connect service, how can I manage them all?
Once installed all the devices you want in your vehicles, you will only have to register all with the same user, your email address. This way you can see the location of everyone on the same map. If you click on each of them, the specific information of each locator will appear.
What happens if I sell my motorcycle?
If you want to sell your motorcycle with the Mapit device still active, you can change the name for 39,95€.
If you want to uninstall the Mapit device from your old motorcycle and install it in a new one, you can also do it without assuming any cost.
NOTIFICATIONS AND LOCATIONS
How often is the position updated?
A GPS position is sent approximately every minute while the vehicle is in motion. When the vehicle stops you can see the last known position on the map, and it will warn you in case the vehicle starts moving again.
I just activated my Mapit Connect, but I do not get any position indicator on the map, why?
You will not be able to see the situation on the map until you have been able to receive a GPS signal correctly at least once. Please, place your vehicle in an open space and ride around 15-20 minutes, until you receive a position.
I do not receive any position on the map, what happens?
If you already have your Mapit Connect installed in your vehicle and you have been driving for a while, even so, you do not receive any position, please check out:
- That you are in an outside area
- That your area has coverage.
What approximate precision does the GPS have?
The accuracy of Mapit Connect is given by the GPS system and it usually differs by approximately two meters.
Motion alerts are not working for me. What should I do?
It can be due to several factors. First, and depending on your phone model, it may be due to some fault in the application settings. Check out that:
- The phone is not in the ‘Energy saving’ or ‘energy optimization’ mode enabled. The application must be working in the background and should not be affected by the superposition of other functionalities or applications.
- You have the notifications activated (both in the settings of the application and those of the phone).
- If none of these options solve your problem, contact us from the contact section of the website and we will help you solve it.
My Mapit indicates that it is in a wrong place, why is it?
If the location you receive does not correspond accurately with the real one, it may be because your vehicle is parked in a garage or interior area without coverage.
If the motorcycle is outside; it may be because the area where it is located does not receive a good GPS signal. In either case, it is possible that the location is inaccurate, but it will be solved when you return to an area with good coverage.
What do I do if my Mapit fails?
If you have any problem with your device (connection failure, incorrect location, etc.) please contact us through our contact form.
Also, you can send an email to firstname.lastname@example.org or call +34 935 321 361.
Who has access to my bank account or card?
The payment methods are encrypted, Mapit cannot access them.
Who has access to my data and location?
What happens if I forget my access data?
If you do not remember your password, you just need to click on the section Forgot your password? on the access screen, and we will send you a link in your mail to reset your password.